Privacy Policy

This Privacy Policy explains how Solvork ("Solvork," "we," "us," or "our") collects, uses, stores, and shares information when you use our website, applications, and related services (collectively, the "Services").

By using the Services, you acknowledge that your information will be handled as described in this Privacy Policy.

If you have any questions, you may contact us at support@solvork.com.

1. Information We Collect

We may collect the following categories of information:

a. Information You Provide Directly

We collect information you submit to us, including:

• name and email address;
• account login details;
• billing and payment-related information;
• messages sent to customer support;
• prompts, questions, homework materials, files, images, text, and other content you upload or submit through the Services.

b. Information Collected Automatically

When you use the Services, we may automatically collect certain technical and usage information, including:

• IP address;
• device type, browser type, operating system;
• app and website usage data;
• pages viewed, features used, time spent, clicks, and interactions;
• cookies, local storage, pixels, and similar technologies.

c. Information from Third Parties

We may receive information from third parties such as:

• payment processors;
• analytics providers;
• authentication or sign-in providers;
• advertising and attribution partners;
• customer support and communication vendors.

2. How We Use Information

We use collected information to:

• provide, operate, and maintain the Services;
• create and manage user accounts;
• process payments and subscriptions;
• deliver AI-generated answers, explanations, and other features;
• improve performance, reliability, and safety of the Services;
• personalize user experience;
• communicate with you about your account, transactions, updates, and support requests;
• send marketing communications where permitted by law;
• detect, investigate, and prevent fraud, abuse, security issues, and violations of our Terms;
• comply with legal obligations and enforce our policies.

3. User Content and AI Processing

When you submit prompts, questions, files, text, images, or other materials to Solvork, we process that content in order to provide the Services.

We may also use submitted content, usage data, and related interactions to:

• improve product performance;
• develop and enhance features;
• maintain safety and abuse prevention systems;
• analyze service quality and reliability.

If we use data for model improvement, analytics, or internal product development, we may do so in aggregated, de-identified, or otherwise non-personally identifiable form where appropriate.

You should not upload sensitive personal information unless it is necessary for your intended use of the Services.

4. Payments

If you purchase a subscription or any paid feature, payment-related information may be collected and processed by our third-party payment processors. We do not necessarily store full payment card details ourselves.

We may retain transaction-related information such as:

• purchase amount;
• billing status;
• subscription status;
• renewal dates;
• payment history.

5. How We Share Information

a. Service Providers

We may share information with vendors and service providers that help us operate the Services, including providers for:

• hosting and cloud infrastructure;
• payments and billing;
• analytics;
• customer support;
• email delivery and communications;
• fraud prevention and security.

b. Legal and Compliance Reasons

We may disclose information if we believe it is necessary to:

• comply with law, regulation, legal process, or government request;
• enforce our Terms or other agreements;
• investigate fraud, abuse, security incidents, or violations;
• protect the rights, property, or safety of Solvork, users, or others.

c. Business Transfers

If Solvork is involved in a merger, acquisition, financing, reorganization, asset sale, or similar transaction, information may be transferred as part of that process.

d. With Your Direction

We may share information where you direct us to do so or otherwise consent.

6. Cookies and Analytics

We may use cookies and similar technologies to:

• keep you logged in;
• remember preferences;
• understand how users interact with the Services;
• improve functionality and performance;
• measure the effectiveness of marketing and advertising.

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Services.

7. Marketing Communications

We may send you service-related and transactional messages, such as account notices, payment confirmations, support responses, and policy updates.

Where permitted by law, we may also send promotional or marketing emails. You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us at support@solvork.com.

Even if you opt out of marketing, we may still send you important non-promotional communications related to your account or use of the Services.

8. Data Retention

We retain information for as long as reasonably necessary to:

• provide the Services;
• maintain your account;
• process transactions;
• comply with legal obligations;
• resolve disputes;
• enforce our agreements;
• protect against fraud and abuse.

Retention periods may vary depending on the type of information and the reason it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational measures to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Choices

Depending on your location and applicable law, you may have the right to:

• access certain personal information we hold about you;
• request correction of inaccurate information;
• request deletion of your personal information;
• opt out of marketing communications;
• request information about how your data is processed.

To submit a privacy-related request, contact us at support@solvork.com.

We may need to verify your identity before processing certain requests.

11. Children's Privacy

The Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 without appropriate authorization where required, we will take reasonable steps to delete that information.

If you believe a child under 13 has provided us with personal information, please contact us at support@solvork.com.

12. Third-Party Services and Links

The Services may contain links to third-party websites, tools, or services, or may integrate with third-party providers. We are not responsible for the privacy practices of those third parties. Your use of third-party services is subject to their own terms and privacy policies.

13. International Data Transfers

Depending on where you use the Services from, your information may be processed and stored in countries other than your own. By using the Services, you understand that your information may be transferred to and processed in jurisdictions that may have different data protection laws than your country of residence.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we do, we will post the updated version and revise the "Last Updated" date above.

Your continued use of the Services after the updated Privacy Policy becomes effective means you acknowledge the revised Privacy Policy.

15. Contact Us

If you have questions, concerns, or privacy-related requests, please contact us at:

support@solvork.com